Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


·         Sanitization of high-touch areas using a high-grade disinfectant

·         Increased frequency of cleaning air filters

·         Alcohol wipes provided in your amenities

·         Complimentary hand sanitizers by calling the front desk 

Dining Outlets

·         Implementation of a comprehensive food safety management system

·         Sanitization of tables, chairs, condiment holders and menus before seating guests

·         Placement of cutlery inside napkins

·         Use of mask and gloves by all associates when preparing meals and plating dishes

·         Alcohol wipes for guests’ use


·         Disinfection of key cards

·         Sanitization of counter and table surfaces

·         Sanitization of pens after every guest use

·         Mandatory masks for our front desk associates

·         Hand sanitizing gels for guests’ use

Pet Policy


Hyatt Regency Suzhou does not allow pets, with the exception of service animals. For more information about our policy, please contact our team directly at (0512) 8186 2666.